Flexible Plans for Every Project

Yes, you can upgrade your camera’s subscription during your project, but eligibility depends on camera compatibility, as not all cameras support every subscription plan. Only account admins can request an upgrade within the platform or by contacting their TrueLook account executive.

No, you cannot downgrade your subscription during an active project. However, you can choose a different subscription plan for your next project, depending on your camera’s compatibility.

Data usage depends on live streaming frequency, security footage storage, and time-lapse capture intervals. The Essentials plan includes 10GB of high-speed data per month—enough for approximately 20 hours of live streaming and security recording, plus continuous 15-minute time-lapse captures. Advanced and Premium plans include unlimited high-speed data with no restrictions.

The Essentials plan includes 10GB of high-speed data per month. Advanced and Premium plans offer unlimited high-speed data.

Once you exceed 10GB, time-lapse captures will continue at reduced speeds, but live streaming and security recordings will be unavailable until the next billing cycle.

Media storage refers to how long TrueLook retains your photos, time-lapses, and saved security footage. Essentials: Storage expires one year after your project ends. Advanced: Storage extends to three years after your project ends. Premium: Offers unlimited, permanent storage, ensuring you never lose access to your media.

Your media storage period begins on your project’s end date when your TrueLook camera stops capturing images.

Rolling media storage refers to how long continuously recorded security footage is retained before it is automatically overwritten—30 days for Essentials, 60 days for Advanced, and 90 days for Premium. Media storage, on the other hand, determines how long TrueLook retains saved security footage, time-lapse images, and project photos after your project ends—one year for Essentials, three years for Advanced, and permanent, unlimited storage for Premium.

Live streaming in 1080p provides sharper image clarity, while 720p offers a basic but clear view. For security recordings, 1080p captures clearer footage, making it easier to review incidents.

Jobsite Monitoring is our professional monitoring service. Learn more about it here. Available as a $100/month add-on for Advanced and Premium plans.

TrueAI provides jobsite insights and analytics. Learn more about it here. Included in Advanced and Premium plans.

We offer integrations with Procore, Autodesk, Raken, and DroneDeploy. Learn more here. Integrations are available on the Advanced and Premium plans.

TrueLook’s Sharing Center allows users to easily share jobsite camera feeds, time-lapse videos, and other visuals with stakeholders. Features include public & private links, embed codes, and direct email sharing, ensuring contractors, project managers, and clients can access jobsite footage without needing full platform access.

Yes, you can mix subscription plans on a single project. However, feature availability will depend on the subscription level assigned to each camera.

Support is provided based on the highest-tiered subscription plan in your project.

Yes, we offer installation services for all cameras at an additional cost. Learn more here.