Frequently Asked Questions

A fixed-position camera (sometimes shortened to a “fixed” camera) is a non-robotic camera that is placed in one position and can only view that area. There is no way to command the camera to look at a different location, however, users can still digitally zoom in and out.

PTZ stands for pan-tilt-zoom. This means the camera can be steered in almost any direction up/down/left/right and then zoom in with a powerful optical lens. PTZ cameras are often called robotic because they use motors to steer the camera to the area you wish to view.

Shipping time can vary depending on what you order. For current shipping time, please contact us.

TrueLook can handle as many requests as any web server, meaning the answer is “virtually unlimited.” Multiple users can view the same camera at the same time without conflict. However, in the case of a PTZ camera, multiple people cannot simultaneously control the camera without affecting one another.

No, TrueLook works just like any other website. If you are online and have a browser, you can access TrueLook from anywhere at any time.

None. TrueLook Cameras ship with built-in 4G LTE cellular modems and connect to TrueLook service automatically.

You will receive a camera, mount, and all necessary cabling and equipment for your specific camera model. All TrueLook Cameras also include 4G LTE, unlimited data, Free-Forever Media Storage, a lifetime camera warranty, and unlimited support.

Yes. All server and camera connections are completed over TCP/IP. The camera interface operates entirely over HTTPS, meaning all data is accessible only via an encrypted connection. TrueLook also has user-level security. This means you can manage access levels with project-specific user accounts, limiting access from unwanted viewers

All TrueLook Cameras include HD video recording. Recordings are saved for sixty days and can be viewed or downloaded directly in the platform to investigate thefts or jobsite incidents. Time-lapse videos are a separate feature; TrueLook Cameras can record any number of simultaneous time-lapses. These time-lapse videos are also playable anytime directly within the TrueLook Platform.

Yes, you can embed or link to the camera on your website using HTML code. This code can be found in the Admin area of the platform.

TrueLook is entirely web-based. Any browser connected to the internet can use our platform.

All video files, such as time-lapse videos, are in MP4 format, so you will want to make sure your browser of choice supports MP4 videos (which almost all browsers do).

No, exterior TrueLook Cameras have enclosures that protect them from the elements. Rain, snow, dust, or dirt may accumulate on the camera lens and obstruct the view. These are usually self-correcting with the weather, but you may want to gently clean the camera’s lens with a microfiber cloth if it gets too dirty.

With optical zoom, the image will not decrease in resolution, no matter how far away you zoom. Digital zoom, which is used on fixed-position cameras, can begin to lose image quality when zooming. TrueLook’s PTZ Cameras have true optical zooming, so you can trust that you’ll always get the highest quality zoom.

Yes. You are free to move your TrueLook Camera at any time to a different location or site. However, moving a camera in the middle of a scheduled time-lapse will cause the final video to “jump,” which is usually not desirable.

Also, when moving your camera from one project to another, you should always let us know. This lets us keep your projects separated in your TrueLook dashboard and ensures that we’re only billing you while the camera is online.

Yes, our nationwide installation team specializes in bringing high-quality construction cameras to all kinds of jobsites, even the most complex ones.

All TrueLook Cameras come with equipment for mounting the camera to a pole or wall. Basic tools like screwdrivers and wrenches may also be needed to fully secure the camera to your mounting location of choice.

You will always be able to access all of your media on the TrueLook Platform due to our Free-Forever Media Storage.